Privacy Policy
Privacy Policy
Last Updated: June 25, 2025
At Bright Meadow Dam View Resort, accessible from https://brightmeadowresorts.com, your privacy is a top priority. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data in connection with your interactions with our website, booking engine, and services. By using our site or making a reservation, you agree to the terms of this policy.
1. Scope of This Policy
This policy applies to all users of our website, guests who book with us (online or offline), and individuals who contact us through any platform, including email, phone, third-party listings, and booking engines.
2. Information We Collect
a. Personal Data
- Full Name
- Contact Number
- Email Address
- Residential Address
- Government-issued ID (as per hotel check-in laws)
b. Booking & Transaction Details
- Check-in/check-out dates
- Number of guests and room preferences
- Special requests
- Payment status (via secure gateway)
c. Device & Website Usage Data
- IP address and geolocation (approximate)
- Browser and device type
- Interaction with website pages and forms (via cookies and analytics)
3. How We Use Your Data
We use your information to:
- Process and manage your hotel reservation
- Communicate booking confirmations, updates, and reminders
- Provide tailored customer service during your stay
- Comply with local hospitality laws and tax regulations
- Improve our website functionality and customer experience
- Send promotional offers (if you’ve opted in)
We never sell your personal data.
4. Third-Party Services & Data Sharing
We may share limited data with trusted partners solely for the purposes mentioned above:
| Service | Purpose | Provider |
|---|---|---|
| Booking Engine | Reservation processing & availability | eZee Centrix |
| Payment Gateway | Secure online payments | Razorpay |
| Web Analytics | Visitor tracking & performance | Google Analytics |
| CRM & Email Marketing | Follow-ups & promotions | Zoho / Mailchimp (opt-in only) |
5. Data Security Measures
We take robust measures to protect your data:
- SSL encryption on our website
- Role-based access to sensitive data
- Secure hosting infrastructure
- Regular backups and malware protection
In case of a data breach, we will notify affected users in accordance with applicable law.
6. Your Rights & Choices
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion (subject to legal limitations)
- Withdraw consent for marketing communications
To exercise these rights, please email us at [Insert Your Email]. We will respond within 15 working days.
7. Cookies & Tracking
Our website uses cookies to:
- Enhance your browsing experience
- Understand website traffic and engagement
- Remember your preferences
You can disable cookies via your browser settings. Note: some features may not function correctly if cookies are disabled.
8. Children’s Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect data from minors. If you believe a minor has provided data, contact us for prompt removal.
9. Policy Updates
We may update this Privacy Policy occasionally to reflect legal or operational changes. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website indicates your acceptance of the new policy.
10. Contact Us
For any questions about this Privacy Policy or how we handle your personal information, please contact us:
Bright Meadow Dam View Resort
Anachal, Munnar, Kerala – 685565
🌐 Website: brightmeadowresorts.com